With no IT support for its Agile PLM system, Trend Micro relied on a single component engineer to maintain the system. The company needed someone with the expertise to make sure its PLM system was always available and ran smoothly. That included checking logs and verifying scripts to maintain the health of their database, updating security packs, resolving the errors for which they needed help, and assuring their system was up and running effectively all the time.
Trend Micro engaged with Zero Wait-State to provide the PLM system management, maintenance and oversight they required. In case their PLM system goes down, Trend Micro reaches out to ZWS to look into the issue, resolve it and get the system back up and running. ZWS logs in and checks system logs, security packs, and clears system errors on a regular basis.
Now Trend Micro has the clean, functioning PLM system its software and hardware groups require to keep the company competitive. The company relies on ZWS to keep the company’s PLM system productive and efficient. Since ZWS’ involvement, there have been no major system issues to hamper the company's product development efforts.
MiaSolé had SolidWorks 2009 and Agile EC 2.5.1. They wanted to upgrade to a newer version of SolidWorks, but the process was impeded by the limitations of EC 2.5.1. The challenges faced included setup and configuration of Engineering Collaboration 3.2 and SolidWorks 2013, plus configuration to support as needed "migration" from EC 2.5 DocuBOM to EC 3.2 Design Structure. There was also the problem of inconsistency in Custom Properties of legacy CAD data.
Zero Wait-State used its experience in design and manufacturing processes and in testing and experimentation with existing systems to perform setup and configuration of EC 3.2 to achieve the required outcomes. ZWS developed new roles and privileges configurations to manage access and discovery. We then updated SolidWorks Property tabs to support requirements for ad hoc migration needs. The new start parts, for use with Agile Create functionality, simplified new design creation and standardization.
Zero Wait-State assured that support for new versions of SolidWorks and migration of legacy CAD files to and from Agile is enabled. As a result of the implementation, MiaSolé improved consistency through the use of latest SolidWorks start parts as well as easily creating new designs.
Dell had a very large, complex and heavily customized Agile PLM installation. The proliferation of processes, projects and customizations left the business group heavily reliant on IT, and this meant delays and increased costs. The goal was to consolidate and centralize all the customizations and decrease reliance on IT for support.
Using AttributeState Zero Wait-State translated Dell’s numerous customizations into plain text rules stored in a spreadsheet and held in Dell’s Agile system. This was done using a high-level language called FreeMarker so the business staff can create, manage and maintain the customizations that formerly required customized Java or Groovy code extensions to the Agile system. With training by ZWS, two users in the business group now support the needs of their business users more quickly than the IT group could.
Dell’s trained business users now manage customized processes and can create customizations when required. Decreased dependence on IT means faster turnaround times to meet the PLM needs of business users. Because the initial project with ZWS went so well, Dell engaged twice more. ZWS DocState enables a complete, two-directional integration between Oracle Enterprise Data Quality (EDQ) and Agile PLM. ZWS RevState is configured to fully automate setting new revision and lifecycle phase when items are added to change orders. With information always up-to-date and accurate, efficiencies are increased and costly errors are minimized.