multek customer story



Location: Northfield, MN
Industry: High Tech
Service: Implementation


the challenge

Multek Flexible Circuits is a custom designer and manufacturer of circuits and circuit inter-connects. After acquisition, Multek wanted to improve its infrastructure to handle the impending growth and expansion. An upgrade of the ERP was approved as well as the implementation of product lifecycle management to better streamline and manage its product lifecycles and records. The process of upgrading and implementing PLM involved many disparate Engineering and Quality Management Systems and processes that operated in silos in hard drives and local databases. Due to the complexity of the project, Multek needed help with the upgrade and implementation to streamline all their processes and create visibility throughout their organization to generate efficiency.


zws solution

ZWS worked with Multek to determine the project scope and end goals. The entirety of the project involved installation, process mapping and re-engineering, configuration, testing and production go-live support for Agile Product Collaboration, Product Portfolio Management and Product Quality Management modules. Furthermore, Zero Wait-State assisted the EBS partner in the project with the design and configuration of the integration framework that allowed Multek to transfer product record from Agile PLM to ERP. Zero Wait-State provided guidance in the data mapping, cleansing, transformation and migration from various source systems to Agile PLM.


the benefits

With the increased efficiency in their Change and Quality Management processes, Multek was able to focus on other initiatives and priorities. With data cleansing and transformation, Zero Wait-State provided Multek with a single source of truth with their product records that helped their relationships with their customers and other compliance agencies.