kaiser optical customer story


Kaiser Optical

Location: Ann Arbor, MI
Industry: High Tech
Website: www.kosi.com
Service: Implementation


the challenge

After completing several earlier Agile PLM implementation efforts, Kaiser Optical had reached a point where only incremental changes were being made. However, to handle specific technical challenges, outside advice and assistance were required.


zws solution

ZWS provided Kaiser Optical with regular access to our Agile PLM implementation specialist with both pre-arranged Q&A sessions and ad hoc support via email.  The topics for these ranged from workflow process refinement to SQL script development.


the benefits

This approach was well suited to their situation, fulfilling Kaiser Optical’s desire for both technical support and strategic partnership.  All services were provided within a flexible, low-overhead T&M project.